Marco Polo Sport Swimming School
Version dated 09.03.2026
Provider / Contact
Marco Polo Sport Swimming School (hereinafter “Marco Polo Sport”)
E-Mail: info@marcopolosport.ch
Web: www.marcopolosport.ch
(Further contact details / address according to website or invoice.)
(1) General & Scope
These General Terms and Conditions (GTC) apply to every order of services and products, every booking of course events (online or in writing via e-mail) as well as any type of contractual relationship with Marco Polo Sport.
This includes in particular:
- Swimming courses for children
- Private lessons for children and adults
- Adult swimming courses
- Open water training / special training sessions
- Other sports and training offers provided by Marco Polo Sport
- Any products/materials provided or sold in connection with courses
By submitting an online booking or a written registration/booking, the customer accepts these GTC.
These GTC, version dated 21.01.2026, replace all previous versions. Marco Polo Sport reserves the right to make changes. Changes will be communicated to customers in an appropriate manner, in particular by publication on the website www.marcopolosport.ch. Changes apply from the date of publication.
These terms and conditions also apply to all future transactions insofar as they concern legal transactions of a similar nature. Any conflicting terms and conditions of a contractual partner shall not apply.
(2) Conclusion of Contract & Registration
The offers of Marco Polo Sport are subject to change and non-binding.
Registration is usually made via an online form or in writing by e-mail. It constitutes a binding offer from the customer to Marco Polo Sport. The customer undertakes to provide truthful information during registration.
After submitting the registration, the proper receipt may be documented by an automatic confirmation (e-mail). This automatic confirmation does not yet constitute acceptance of the contractual offer but merely confirms that the registration has been received.
The course place is guaranteed and the course is bindingly booked once Marco Polo Sport confirms participation in writing (course confirmation and/or invoice).
Course places are allocated in the order in which registrations are received, subject to timely payment of the course fee. The course registration is personal and non-transferable. A waiting list may be maintained.
(3) Course Fees
The price at the time of registration/booking is decisive for invoicing.
All prices are in CHF. If Marco Polo Sport is subject to VAT, prices include the statutory VAT.
Unless otherwise agreed, the payment deadline is 14 days from the invoice date.
Timely payment entitles participation in the course. If the course fee is not paid on time, Marco Polo Sport reserves the right to partially or completely exclude the participant from the course offer. Services already provided become immediately due.
Cash payment to the course instructor is only possible by explicit agreement. There is no entitlement to pay in cash.
In case of late payments, Marco Polo Sport may charge a reminder fee of CHF 30 from the second reminder onwards.
In the event of default of payment, exclusion from course participation remains reserved in addition to general recovery claims.
(4) Cancellation & Withdrawal
If a booked course cannot be attended, written cancellation by e-mail is required at:
info@marcopolosport.ch
Non-payment of the course fee does not count as cancellation.
Withdrawal from a binding registration involves administrative work. Depending on the time of cancellation, the following conditions apply:
- Cancellation up to 14 days before course start (after invoice has been sent): free of charge
- Cancellation up to 7 days before course start (after invoice has been sent): 50% of course costs
- Later cancellation or withdrawal after course start: 100% of course costs
The right to participate in the booked course is personal and non-transferable.
(5) Missed Lessons & Course Cancellation
Missed lessons do not generally entitle the participant to make-up lessons or a refund of the course fee.
Missed lessons may, where possible, be made up within the booked course period if a suitable course place (same level/age) is available.
Make-up lessons are a voluntary goodwill service. There is no entitlement.
For private lessons the following applies:
- Cancellation must be made in writing by e-mail at least one day in advance
- Late or missing cancellations will be charged in full
Lesson Packages / Private Lessons (Validity)
Private lessons may also be purchased in the form of lesson packages (e.g., 5 or 10 lessons).
Lesson packages are valid for 24 months from the date of purchase and must be used within this period.
After 24 months, unused lessons expire. Payment, extension, or refund is excluded unless Marco Polo Sport decides otherwise as a goodwill gesture.
If a participant must be excluded from further course participation for reasons related to their own conduct (e.g., repeated disruption, failure to follow safety rules, disrespectful behaviour, danger to others), no refund of the course fee will be granted (neither partial nor full).
If a course cancellation is caused by Marco Polo Sport, it will be replaced by an additional lesson if possible. If this is not possible, compensation may be provided in the form of a credit note. Cash payments are excluded.
If courses cannot be held in whole or in part due to force majeure, epidemics/pandemics, official orders, or other circumstances beyond the control of Marco Polo Sport, a fair solution will be sought where possible (e.g., make-up lesson or credit note). Cash payments are excluded.
(6) Service Adjustments
For organisational reasons, individual courses may be rescheduled, merged with other courses, or held at an alternative location. Participants will be informed accordingly (e.g., by e-mail).
If the scheduled instructor is unavailable, Marco Polo Sport may appoint a substitute instructor or change the course instructor.
For organisational reasons, it is necessary that participants or accompanying persons understand the course language.
Participants with illnesses such as flu symptoms, severe coughing, gastrointestinal infections, or similar conditions may not participate for hygiene reasons. No refund entitlement arises from this.
To ensure quality standards, minimum and maximum participant numbers apply. Courses with insufficient registrations may be cancelled.
If a course cannot take place at a specific location due to reasons related to the swimming pool or pool operator, Marco Polo Sport reserves the right to determine an alternative location within a reasonable distance. In this case there is no entitlement to a refund.
(7) Course Organisation
For organisational reasons, courses may be combined or split. Time changes of up to 30 minutes are possible.
In the event of schedule changes, course mergers, or instructor substitutions, there is no entitlement to a refund of the course fee.
If there are insufficient participants, Marco Polo Sport reserves the right to cancel planned courses.
Photography, filming, and audio recordings are strictly prohibited in changing rooms and in the swimming facility.
All swimming pool rules must be followed. Instructions from pool staff must be complied with at all times.
Violations may lead to immediate exclusion from further course participation. There is no entitlement to a refund or credit.
